Duty Manager Job at Voco Hotel in Dubai | Latest Jobs in UAE

Voco Hotel Careers is Looking to Hire the following Staff- Duty Manager Job at Voco Hotel in Dubai | Latest Jobs in UAE

About Voco Hotel

Voco is an international hotel brand, owned by the InterContinental Hotels Group. Since launching in 2018, voco has opened hotels in the UK, Australia, United Arab Emirates and Saudi Arabia. The name voco is derived from the Latin word meaning ‘to invite’ or ‘to come together’

Job Description

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Position Snapshot

Position- Duty Manager
Company- Voco Hotel
Job Type – Full Time
Location- Dubai, United Arab Emirates

Based Currency- AED
Last Date to Apply- Valid Until Vacancy Fill

Job Responsibilities

  • Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
  • Ensuring the quality of the hotel product is always at the highest possible level.
  • Monitoring the service behaviours of hosts in all departments and ensuring the voco™ brand promise is delivered throughout the guest journey.
  • Serving as “champion” of guest experience, monitoring guest feedback and actively contribute during quality strategy meetings with the goal to improve overall guest satisfaction.
  • The planning and assignment of work within Front Office, ensuring everyone knows the priorities of the day and guests are well taken care of.
  • Training the team on brand standards and making sure all standard operating procedures are followed.
  • Ensuring all procedures regarding safety & security are updated and followed closely.
  • In an emergency you serve as first of point of contact to the Emergency Response Team and coordinate the response.
  • Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
  • Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
  • Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team. Acting as Night Manager and executing night audit procedures while on shift during the night.

Job Requirements

  • Passion for hospitality and guest experience to bring the voco™ service experience to life
  • Knowledge of PMS system Opera is an advantage.
  • Two years of leadership experience in an operations role within a hospitality environment.
  • Strong organizational, task-management, leadership, creativity and presentation skills.
  • Pro-active attitude and eye for detail with a natural drive for continuous improvement.
  • A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards
  • A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
  • Excellent communication skills

Duty Manager Job at Voco Hotel in Dubai | Latest Jobs in UAE

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