Digital Support Specialist Jobs in UAE at Farah Experiences

Farah Experiences Careers is Looking to Hire Following Staff – Digital Support Specialist Jobs in UAE at Farah Experiences

About Farah Experiences

Farah Experiences LLC was established in 2008 to deliver unique, world-class entertainment experiences in the United Arab Emirates’ capital, Abu Dhabi. Today, the company operates three award-winning theme parks. Ferrari World Abu Dhabi, the world’s first Ferrari-branded theme park and Yas Water-world, the UAE’s unique Emirati watermark and Warner Bros. WorldTM Abu Dhabi, the world’s first-ever Warner Bros. branded indoor theme park.

Job Description

A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently.

Position Snapshot

Position- Digital Support Specialist
Company- Farah Experiences
Job Type :- Full time
Location:- Abu Dhabi, United Arab Emirates

Based Currency :- AED
Last Date to Apply: Valid Until Vacancy Fill

Job Responsibilities

  • Supply initial Digital and Technology support service and guidance for all the digital and technology related issues in all Farah facilities and external suppliers (when needed).
  • Resolve service desk calls as first point contact and allocate to tier 2 support as necessary.
  • Log calls and maintain accurate written records of work completed using IBM Tivoli Service Request Manager Software (TSRM).
  • Work towards KPI’s and the overall SLA’s governing the digital Services Team performance.
  • Contribute to the improvement of Help Desk services, processes, and operations.
  • Maintain and develop the team’s internal adherence to the ITIL framework and key deliverables.
  • Provide support and guidance on usage of all digital and technology equipment and software utilized within the authority.
  • Provide guidance to other digital and technology team members as appropriate in providing a seamless service to the Business.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical Colleagues at all levels in the organization.
  • Demonstrate good social skills in a professional environment.

Job Requirements

  • MCP (Microsoft Certified Professional)
  • 3+ Years’ experience of computer and network support
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
  • Ability to prioritize, manage and perform under pressure to meet SLA’s
  • Ability to demonstrate practical troubleshooting and problem analysis techniques
  • Willing to work flexibly and with enthusiasm
  • Demonstrable experience of Microsoft Windows client operating systems as well as various software packages including Microsoft Office
  • Good attention to detail and ability to show initiative
  • Ability to plan and prioritize work load without supervision

Digital Support Specialist Jobs in UAE at Farah Experiences

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