Customer Success Manager Job at Mandiant Careers in Riyadh

Mandiant Careers hiring the following Staff- Customer Success Manager Job at Mandiant Careers in Riyadh

About Mandiant

Mandiant is an American cybersecurity firm and a subsidiary of Google. It rose to prominence in February 2013 when it released a report directly implicating China in cyber espionage. Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of dynamic cyber defense solutions. Mandiant’s approach helps organizations develop more effective and efficient cyber security programs and instills confidence in their readiness to defend against and respond to cyber threats.

Job Description

A Customer Success Manager is a strategic and supportive partner for your customers at every stage of the buying process. They’re focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.

Position Snapshot

Position- Customer Success Manager
Company- Mandiant
Job Type :- Full Time
Location:- Riyadh, Saudi Arabia
Based Currency :- SAR

Last Date to Apply: Valid Until Vacancy Fill

Job Responsibilities

  • Serve as customer’s trusted advisor, providing portfolio and subject matter expertise to drive adoption aligned with customer objectives
  • Lead all phases of customer journey post-acquisition from onboarding through renewal
  • Develop partnership with key executives, management, and operators within customer to effectively deliver upon customer success mission
  • Oversee customer support activities, serving in critical issue management role when necessary
  • Work closely with sales while collaborating with additional internal Mandiant business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities
  • Serve as voice of the customer, collecting feedback to drive improvement within the Mandiant Solutions portfolio
  • Monitor adoption and utilization trends to inform customer engagement and guidance efforts

Job Requirements

  • Fluent in Arabic & English
  • 2+ years’ experience delivering client-focused outcomes
  • Excellent organization skills, including issue tracking, triaging, and crisis management
  • Experience engaging with operational through executive audiences
  • 3+ years experience facilitating workshops and/or presentations
  • 2+ years program managing  program management ability
  • Comfortable in a self-directed and team environment
  • Available to travel up to 35%

Customer Success Manager Job at Mandiant Careers in Riyadh

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