Customer Service Specialist Job At Binance in Kuala Lumpur

Binance Jobs is Looking to Hire Following Staff – Customer Service Specialist Job At Binance in Kuala Lumpur

About Binance

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Job Description

Customer service specialists process complaints and issues related to products or services. They help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well. They generally work in office environments, call centers, or from their homes.

1- Customer Service Specialist
Job Type :- Full Time
Location:- Kuala Lumpur

Job Responsibilities

  • Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
  • Handle customer enquiries, advices and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
  • Handle customer complaints, any special cases or ad hoc tasks. 

Job Requirements

  • College degree or above.
  • Proficient in English. Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
  • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for customer service industry and can accept to work under different work shifts, including night shift.
  • Positive about the crypto industry.

Customer Service Specialist Job At Binance in Kuala Lumpur

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