Customer Service Officer Jobs in Riyadh | Jobs in Exclusivejobz

GMG Careers hiring the following Staff- Customer Service Officer Jobs in Riyadh | Jobs in Exclusivejobz

About GMG

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Job Description

Supreme Customer Service is fundamental at our Company, and we want to wow our customers every time! You will be responsible for providing frontline support to customers and ensuring customers are satisfied. Retaining customers by providing exceptional service while handling complaints and suggestions.

Position Snapshot

Position- Customer Service Officer
Company:- GMG
Job Type :- Full Time
Location:- Riyadh, Saudi Arabia

Based Currency :- SAR
Last Date to Apply: Valid Until Vacancy Fill

Job Responsibilities

  • Handle emails and chat enquiries regarding Customer orders, promos, cancellations, order modifications and billing queries
  • Focus on customer engagement, satisfaction, retention and reactivation through high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer experience
  • Liaise with internal colleagues and external Customers and cross functional teams in order to resolve problems and ensure an effective resolution
  • To focus on continuous improvement of processes and controls, including management of customer complaints, aiming for consistently delivering to the excellence
  • Ensure all Customer interactions adhere to our internal quality standards
  • Adhere to the company policies, meeting KPIs and recommending improvements to existing procedures
  • Maintain and update case notes and records accurately
  • Continuously learn, supporting new market, product and service launches

Job Requirements

  • Bachelor’s degree in any field with High proficiency in Microsoft Office Products
  • Related experience roles is a plus, especially in any contact center related roles
  • Knowledge of ecommerce is beneficial
  • Ability to speak English and Arabic fluently (written and verbal as required)
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to work independently
  • Passionate about customer service

Customer Service Officer Jobs in Riyadh | Jobs in Exclusivejobz

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