Customer Service Officer Job Vacancy in Dubai 2023

Majid Al Futtaim Careers hiring the following Staff – Customer Service Officer Job Vacancy in Dubai 2023

Majid Al Futtaim Job Details:

Position: Customer Service Officer
Qualification: Bachelor Degree/Diploma/High School
Salary: Not Disclosed
Job Type : Full Time / Permanent
Location: Dubai, UAE

Job Description:

Responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience. 

Job Responsibilities:

  • Answer phone, email, and face-to-face customer enquiries
  • Direct customers to online resources
  • Create and maintain reports on customer interactions
  • Attend weekly team meetings Update customer records in our system, including notes about conversations and outcomes
  • Present ideas for improving customer care Participate in team-building activities
  • Develop customer rapport Encourage customers to complete satisfaction surveys
  • Make recommendations to managers to improve customer experience

Job Requirements:

  • Bachelor’s Degree in any field
  • 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
  • For internal MAF Candidates, 1+ years’ work experience in current position.

About Majid Al Futtaim?

Majid Al Futtaim is an Emirati holding company based in Dubai. As of 2015, it owned and operated shopping malls, retail, and leisure establishments in the Middle East and North Africa with operations. Majid Al Futtaim is one of the leading drivers of economic growth and impact in the Middle East and North Africa and is a leading foreign direct investor and a catalyst for the region’s economy.

Customer Service Officer Job Vacancy in Dubai 2023

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Disclaimer
this job was originally posted by Majid Al Futtaim Careers website

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