Ericsson Careers is Looking to Hire Following Staff – Career Opportunities | CTM Customer Support Jobs in Riyadh
About Ericsson
Telefonaktiebolaget LM Ericsson, commonly known as Ericsson, is a Swedish multinational networking and telecommunications company headquartered in Stockholm.We develop, deliver and manage telecommunication networks by providing hardware, software, and services to enable the full value of connectivity. From 5G and IoT to virtualization, we are supporting digital transformation for the next generation of mobile services.
Job Description
We are now looking for a CTM Customer Support that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
Position Snapshot
Positions- CTM Customer Support
Company:- Ericsson
Job Type :- Full Time
Location:- Riyadh, Saudi Arabia
Based Currency :- SAR
Job Responsibilities
- Handle Software Update Management (SUM)
- Mentor Remote Service Gateway (RSG)
- Handle and resolve Customer issues, providing dedicated support
- Deliver results & meet customer expectations, leading Software Uplift activities
- Handle Customers and internal Stakeholders from Technical perspective, working with diverse team
- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
- Analyze and troubleshoot to handle and provide support in critical and Emergency cases when needed
- Interface and interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
- Be available to handle customer technical queries all the time and ensure timely response
- Make constant efforts to be updated on relevant technical skills all the time
- Take handover from Project and ensure all the technical check points are completed
- Promote knowledge sharing
- Review and prepare the relevant technical document i.e. RCA
- Secure customer network information is updated and shared with the CNS team
- Provide technical support to SDM
- Participate and contribute during pre-sales engagement activities for technical issues
- Understanding of the contractual obligation for the support services delivery
- Ensure that KPIs are met according to SLA
- Identify potential add on sales opportunities and address to the SDM
Job Requirements
- Bachelor’s Degree in Engineering or equivalent
- Being fluent in Arabic an English languages
- Min years of experience: 1-3 years in similar technical lead position
- Min years of technical experience in Telecom: 4 years
- Domain experience: RAN, CORE / PACKET CORE, CLOUD, IP, CHARGING
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Teamwork & Collaboration skills
- Applying expertise & technology
- Leading technical discussions
- Teamwork & Collaboration skills
Career Opportunities | CTM Customer Support Jobs in Riyadh
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