Care Agent Job at Retailo Technologies | Riyadh Saudi Arabia

Retailo Technologies Careers is Looking to Hire Following Staff – Care Agent Job at Retailo Technologies | Riyadh Saudi Arabia

About Retailo Technologies

Retailo is the fastest growing B2B startup in MENAP and has digitized retail supply chains in the region. Retailo’s mission is to simplify the retail business and make supply chains easily accessible and beautifully uncomplicated.

Job Description

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.

1- Care Agent
Job Type :- Full Time
Location:- Riyadh, Saudi Arabia

Job Responsibilities

  • Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs).
  • Preparing reports for your Line Manager on performance against these KPIs.
  • Managing large amounts of calls in a timely and effective manner.
  • Solving customer problems; providing detailed and timely product and service knowledge to Customer or refer to concerned party for further actions.
  • Keeping records of all customer conversations on the Care team’s database.
  • Meeting targets in terms of quality of conversations.
  • Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered.
  • Monitoring and driving performance across your operation and preparing relevant reports for your Line Manager.

Job Requirements

  • 1-2 years of relevant experience in a call center environment preferably in any Tech startup or Retail background .
  • Bachelor’s degree in an appropriate field.
  • Fluency in English. Arabic language skills are an advantage.
  • Proficient in MS Office .
  • Knowledge of customer service practices and principles .
  • Excellent data analytical skills .
  • Superior listening, verbal, and written communication skills .
  • Ability to handle stressful situation appropriately .
  • Candidate must be present in KSA..

Care Agent Job at Retailo Technologies | Riyadh Saudi Arabia

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