Associate Customer Success Executive Job At Swvl | Riyadh SA

Swvl is Looking to Hire Following Staff – Associate Customer Success Executive Job At Swvl | Riyadh SA

About Swvl

wvl is Dubai-based ridesharing company that produces an app for hailing buses.

About Role

Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Ensures all customers are successfully using the product or service they’ve purchased from the company

1- Associate Customer Success Executive
Job Type :- Full Time
Location:- Riyadh, SA

Job Responsibilities

  • Have frequent interactions with Swvl’s corporate customers geared towards boosting their satisfaction with the Swvl service.
  • Identify customer needs and work with cross functional teams to design and implement comprehensive solutions.
  • Work with the wider operations organization at Swvl to ensure that the elements of customer promise are being regularly monitored and any problems related to them are identified and solved in timely and accurate manner.
  • Effectively manage customer complaints by setting up and monitoring escalation channels, resolution metrices and resolution times.
  • Analyze usage data to identify avenues for service optimization and improvement.
  • Work closely with relevant external and internal stakeholders to implement new product features and service enhancements

Job Requirements

  • At least 3 – 5 years of experience in a relevant role.
  • Openness and willingness to learn and take hands on ownership.
  • Excellent ability to manage internal and external stakeholders.
  • Combination of technical know-how with empathy, patience, and strong communication skills.
  • High degree of confidence in dealing with difficult conversations and experience of performance management.
  • Proven ability of analyzing data to solve complex business problems.
  • Highly customer centric approach and ability to adapt / respond to different characters.
  • Willingness to multitask, prioritize and manage time effectively.
  • High levels or self-motivation and ability to manage change in a positive manner.

Associate Customer Success Executive Job At Swvl | Riyadh, SA

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